Don’t Say, “It’s Not That Bad,” to Someone Who Thinks it’s Bad

Check out Don’t Say, “It’s Not That Bad,” to Someone Who Thinks it’s Bad by Dan Rockwell. Here is an excerpt:

Don’t say, “It’s not that bad,” to someone who thinks it’s bad.   You’re right: When team members say, “Things are bad,” say, “You know, you’re right.” And then ask, What’s bad about… Continue reading

The full article is available here.