The Bad Apple Syndrome in Process Improvement

Check out The Bad Apple Syndrome in Process Improvement by Glen B. Alleman. Here is an excerpt:

When process improvement starts with the solution, it’s common to anchor this improvement on the Bad Apple syndrome. The Dilbert Manager, the bad apple on the team, and another example of starting with the symptom and skipping to the solution, bypassing the root cause.

When this happens,…

The full article is available here.