The Smell of Dysfunction and Corrective Action

Check out The Smell of Dysfunction and Corrective Action by Glen B. Alleman. Here is an excerpt:

When we hear about some dysfunction in our work, a product, a system – Root Cause Analysis can provide the corrective action needed to remove the dysfunction and most importantly prevent the dysfunction from returning.

There are Eight Questions needed to gain insight into the source of the…

The full article is available here.