Progressively Elaborated Users

Check out Progressively Elaborated Users by Scott Sehlhorst. Here is an excerpt:

partially assembled humanoid robot

Understanding your users is critical to developing good products.  A “complete” understanding is sometimes required, and always comes at a cost.  A contextualized understanding is valuable but less so, and costly but less so.  Even a shallow understanding of your users provides value by…

The full article is available here.