Just-In-Time Documentation: Employing Agile Methodology To Create Living Documentation

brianne hillmer
In 2014, as the new documentation coordinator my challenges were: 1. Create a living knowledge base that people want to use 2. Switch from just-in-case documentation to just-in-time documentation
In order to start churning out content, I designed a workflow process called Just-­In-­Time (JIT) documentation. Just In Time is actually a production strategy that is used primarily in manufacturing, to cost-­effectively manage inventory supply. Some say that the approach originated in Japan, others credit Henry Ford. As we applied it to documentation, just-­in-­time means that we create the just enough documentation, just in time. This presentation covers how we created this process, how we’ve refined it and its success.

The original video is available here.