Don’t Say, “It’s Not That Bad,” to Someone Who Thinks it’s Bad

by Arnold Burian

Check out Don’t Say, “It’s Not That Bad,” to Someone Who Thinks it’s Bad by Dan Rockwell. Here is an excerpt:

Don’t say, “It’s not that bad,” to someone who thinks it’s bad.   You’re right: When team members say, “Things are bad,” say, “You know, you’re right.” And then ask, What’s bad about… Continue reading

The full article is available here.

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