Check out Listening Practices for Product People by Roman Pichler. Here is an excerpt:
Listen to Understand, not to Answer
“Most people do not listen with the intent to understand; they listen with the intent to reply,” wrote Steve Covey in his book The 7 Habits of Highly Effective People. It’s true: We often listen with a specific goal in mind, with the intention to reply,…
The full article is available here.
