Listening Practices for Product People

by Arnold Burian

Check out Listening Practices for Product People by Roman Pichler. Here is an excerpt:

Listen to Understand, not to Answer

“Most people do not listen with the intent to understand; they listen with the intent to reply,” wrote Steve Covey in his book The 7 Habits of Highly Effective People. It’s true: We often listen with a specific goal in mind, with the intention to reply,…

The full article is available here.

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