If you ever need to manage an IT project – or any project with a strong IT element – you are bound to come up against the need for ongoing IT Service Management (or ITSM). And, for many organizations, this means getting to grips with the basics of ITIL.
So, what is ITIL, and (ITSM)?
Here, Dr Mike Clayton, founder of https://OnlinePMCourses.com, answers this question, in under 5 minutes.
For more detail and downloadable versions of the diagrams, check out our article, ‘ITIL for Project Managers – Should You?’ It will give you a full introduction to ITIL and ITSM, and an interview with one of the authors of versions 1, 2, and 3: Ivor McFarlane.
And if you are interested in the ITIL Foundation qualification, our 55-video online course gives you all that, and quizzes, educational games, and sample papers. But best of all, it’s resented by Ivor McFarlane, and the first 22 videos are FREE – you won’t even need to give your email!
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The original video is available here.